Refund Policy

Refund Policy

Effective Date: 01/09/2024

Thank you for shopping at BagBoutiqe.us. We strive to ensure that you are satisfied with your purchase. If you are not completely satisfied, please review our refund policy below.

1. Returns

a. Eligibility for Returns: To be eligible for a return, items must meet the following criteria:

  • Be in their original, unused condition.
  • Be returned within [insert number] days from the date of receipt.
  • Be in the original packaging with all tags attached.

b. Non-Returnable Items: The following items are non-returnable:

  • Gift cards.
  • Sale items or items marked as non-returnable.
  • Personalized or custom-made items.

2. Return Process

a. Initiate a Return: To initiate a return, please contact our customer service team at [Insert Email] or call us at [Insert Phone Number]. Provide your order number and details of the item you wish to return.

b. Return Shipping: You will be responsible for the cost of return shipping unless the return is due to an error on our part (e.g., incorrect item shipped, defective product). We recommend using a trackable shipping service or purchasing shipping insurance for items over $75.

c. Return Address: Return the item to the following address:

  • [Insert Return Address]

3. Refunds

a. Processing Time: Once we receive your returned item, please allow [insert number] business days for us to process and inspect the return. We will notify you by email once your return has been processed.

b. Refund Method: Refunds will be issued to the original payment method. If you used a credit card, please allow [insert number] business days for the credit to appear on your account.

c. Partial Refunds: In some cases, a partial refund may be issued if items are returned damaged or not in their original condition.

4. Exchanges

a. Exchange Policy: We do not offer direct exchanges. If you wish to exchange an item, please return the original item and place a new order for the desired item.

5. Damaged or Defective Items

a. Report Issues: If you receive a damaged or defective item, please contact us within [insert number] days of receipt. Provide photos of the damage or defect along with your order number.

b. Resolution: We will work with you to resolve the issue, which may include providing a replacement or issuing a full refund.

6. Contact Us

If you have any questions or need assistance with a return or refund, please contact our customer service team:

BagBoutiqe.us
Email:thebagboutique.us@gmail.com
Phone: +17252248399

7. Changes to This Policy

We may update this Refund Policy from time to time. Any changes will be posted on this page with an updated effective date.